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Error: Cannot read property 'zoneID' of null


Published: 31 Oct 2019
Last Modified Date: 01 Jul 2020

Issue

When publishing workbooks created on Tableau Desktop to Tableau Server 2019.4.0, you may see this error:
 
"An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator.
Session ID: THIS WOULD BE YOUR SESSION ID
Cannot read property 'zoneId' of null"

In Firefox browser the error is slightly different:

"this.pm of null"

Environment

  • Tableau Server 2019.4.0
  • Tableau Public
  • Tableau Online

Resolution

This behavior is related to a known issue, ID 1023838.
  • Tableau Online and Tableau Public have already been upgraded to correct this issue.
  • For Tableau Server, upgrade to 2019.4.1 or later.

Cause

This behavior is related to a known issue with ID 1023838.
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