Error "Cannot get access time of non-existent path" When Accessing a View

Published: 22 Sep 2016
Last Modified Date: 18 Apr 2018


Intermittent error occurs when accessing a view: 
Unknown Server Error. An unexpected error occurred. If you continue to receive this error, please contact your Tableau Server Administrator. Tableau Exception: Cannot get access time of non-existent path

Followed by a path, timestamp, and session id such as "D:\Tableau\Tableau Server\Data\tabsvc\temp\o83as320adfwvads 2016-10-31 17:05:43.250 (v787673asdfasdf1)" 


Tableau Server 10.0.0 - 10.0.3, 10.1.0 - 10.1.1


Upgrade to Tableau Server 10.0.5, 10.1.3 or a newer version. For more information, see Upgrade Tableau Server.


This behavior is related to a known issue (ID: 543511) which has been corrected in more recent releases.
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