KNOWLEDGE BASE

Error "Cannot find a total needed to compute a percentage" Accessing a Published View on Tableau Online


Published: 18 Sep 2018
Last Modified Date: 18 Sep 2018

Issue

When accessing a published view on Tableau Online, the following error occurs: 
 
Cannot find a total needed to compute a percentage. The database may have changed or a calculation cannot be completed. Try refreshing your connection or editing the calculation.  

Environment

Tableau Online 

Resolution

Try the following workaround for the issue:

Append the refresh=y parameter to the end of the workbooks URL address. For example:
 
https://10az.online.tableau.com/#/site/TestSite/views/Superstore/Overview?:refresh=y

Cause

This behavior is caused by a known issue, ID 767827, which is currently under investigation. 

See Known Issues, 767827.
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