Error "Cannot find a total needed to compute a percentage" Accessing a Published View on Tableau Online

Issue

When accessing a published view on Tableau Online, the following error occurs:

Cannot find a total needed to compute a percentage. The database may have changed or a calculation cannot be completed. Try refreshing your connection or editing the calculation.

Environment

Tableau Online

Resolution

Try the following workaround for the issue:

Append the refresh=y parameter to the end of the workbooks URL address. For example:

https://10az.online.tableau.com/#/site/TestSite/views/Superstore/Overview?:refresh=y

Cause

This behavior is caused by a known issue, ID 767827, which is currently under investigation.

See Known Issues, 767827.

Click here to return to our Support page.

Open a new case

Click here to go to our Support page.

Get detailed answers and how-to step-by-step instructions for your issues and technical questions.

Find and share solutions with our active community through forums, user groups and ideas.

Browse a complete list of product manuals and guides. Available online, offline and PDF formats.

Learn how to master Tableau’s products with our on-demand, live or class room training.