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Error "Cannot extract required information from IDCRL header" Connecting to SharePoint List


Published: 08 Mar 2018
Last Modified Date: 30 May 2018

Issue

When trying to connect to a SharePoint List, the following error may occur:

Client unable to establish connection Cannot extract required information from IDCRL header, Header=, IdcrlType=, ServicePolicy=, ServiceTarget=, Endpoint=

Environment

  • Tableau Desktop 10.2 or newer
  • Windows 
  • SharePoint Lists

Resolution

Work with your IT team to verify that the correct Edition is selected in the SharePoint Lists connector dialog box: it should be On Premise if the above error occurs when the Authentication method is Username and Password.

If the Authentication method is Third-party SSO, verify that a supported third-party SSO product is used.

Cause

The incorrect Edition is selected in the SharePoint Lists connector dialog box, or an unsupported third-party SSO product is used.

Additional Information

The third-party SSO products that are currently supported with the SharePoint Lists connector are OneLogin and Okta.
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