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Error "Cannot connect to the Mapbox server" in Tableau Desktop


Published: 16 Sep 2021
Last Modified Date: 20 Sep 2021

Issue

When adding geographic fields in Tableau Desktop, users receive this error message:

"Cannot connect to the Mapbox server. Please check your internet connection and try again."

 

Environment

  • Tableau Desktop
  • Mapbox Server

Cause

The domains used for api.mapbox.com and mapsconfig.tableau.com's certificate validation are blocked.
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