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Error "Cannot connect to Tableau Server. Please check the server name and port and try again" When Signing in to Tableau Server in Tableau Desktop


Published: 30 Jan 2019
Last Modified Date: 30 Jan 2019

Issue

When trying to sign to Tableau Server in Tableau Desktop, after entering the Tableau Server address in the Tableau Server Sign In dialog, the following error may occur:

Cannot connect to Tableau Server. Please check the server name and port and try again.

Additionally, an HTTPRequestor::DoWork::HTTPException 503 error may appear in the Tableau Desktop logs.

Environment

  • Tableau Desktop
  • Windows

Resolution

Check the Environmental Variables to see whether http_proxy or https_proxy are specified:
  1. On the computer that is running Tableau Desktop, click the Windows Start button and enter "advanced system settings" in the search box. 
  2. Click Enter to open the System Properties box.
  3. In System Properties, select the Advanced tab and click Environment Variables.
  4. Scroll through the System variables field.
  5. If http_proxy or https_proxy are specified, take note of the values in case you need to reverse these changes, then remove these variables by selecting the variable and then clicking Delete.

Cause

The sign-in requests are being sent to a proxy server instead of Tableau Server.
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