Issue
When refreshing a workbook with multiple data sources, you may receive the following eerror message:An unknown error related to remote content was detected (500).
Last Modified Date: 04 Sep 2020
An unknown error related to remote content was detected (500).
Environment
- Tableau Server
- Extracts
Resolution
There are a few steps that can be taken to resolve the issue.- Confirm that all data connections are set up using the correct usernames and passwords. This can be done by using the test connection for each data source in question.
- Confirm that any proxies are passing the information to the server correctly. A Fiddler trace (with https decryption turned on) can be helpful in seeing how the information is being passed from Server to the data source.
- If these steps still do not allow connection, please contact support for further assistance. As always, please make sure you have server logs showing the error as well as a Fiddler trace (if that was done).
Cause
Can be quite a few different reasons from passwords not being embedded for datasources to proxies blocking connection from Server.Thank you for providing your feedback on the effectiveness of the article.
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