KNOWLEDGE BASE

Error "An unexpected error occurred while processing your request. Try again. undefined" on Extensions Tab


Published: 13 Nov 2018
Last Modified Date: 15 Apr 2019

Issue

After upgrading from a pre-TSM version of Tableau Server (2018.1 or earlier) to TSM (2018.2 or later) on two or more nodes in a cluster, you are unable to access the Extensions feature in Tableau Server Settings >  Extensions due to the error:

An unexpected error occurred while processing your request. Try again. undefined

Attempting to save changes on this page results in the error:
Some or all of the settings failed to save. Try again.

Environment

  • Tableau Server 2018.2.0 - 2018.2.5, 2018.3.0 - 2018.3.2 
  • Multi-node installation 
  • Upgrade from pre-TSM version of Tableau Server

Cause

This behavior is related to a known issue with ID 847306 which has been corrected in more recent releases.
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