KNOWLEDGE BASE

Error "An unexpected error occurred" When Attempting to Add User to Tableau Cloud Trial Site


Published: 25 Jan 2021
Last Modified Date: 05 Jul 2022

Issue

When attempting to add a user to Tableau Cloud trial site, the following error occurs:
Error: An unexpected error occurred.
 
Additionally, the single sign-on option may work without any error, and changing the authentication of users to 'Tableau with MFA' or 'Tableau' may also fail.

Environment

  • Tableau Cloud
  • Trial Site

Resolution

As a possible workaround, contact your Tableau account representative to request increasing the number of seats for your Tableau Cloud trial site. Note that this request is subject to approval.

If you do not know who your account representative is, submit the Contact Sales form instead.
 

Cause

Your trial site may have reached the maximum number of allowed invitations for users using the Tableau or Tableau with MFA authentication options.
 
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