Error "An unexpected error occurred" Displays When Attempting to Add a User to a Tableau Cloud Site

Published: 27 Jan 2023
Last Modified Date: 16 Aug 2023


When attempting to add a new user to a Tableau Cloud site, the following error occurs: 

An unexpected error occurred


Tableau Cloud



Reset the user's password and then attempt to add the user again:

  1. Go to

  2. Enter the users email address

  3. Have the user open the email and select the link to create a new password

  4. Re-add the user to the Tableau Cloud site


If the above steps do not resolve the issue and the email cannot be located, please contact Tableau Technical Support. The email will still be sent in most cases even though the user was not added.


This issue is currently under investigation on the Salesforce Known Issue website with ID W-13067863.
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