KNOWLEDGE BASE

Error "An unexpected error occurred" Attempting to Delete or Edit Refresh Schedule


Published: 06 May 2020
Last Modified Date: 14 May 2020

Issue

When using the Tableau Serve or Online UI to edit or delete a daily or hourly extract refresh schedule which was created via REST API in Tableau 2020.1 or earlier, the following error occurs: 

An unexpected error occurred

Environment

  • Tableau Online 
  • Tableau Server 2020.2

Resolution

As a workaround,

  1. Create a new schedule with the settings you wanted to use for the existing schedule. 
  2. Navigate to the old schedule and check the boxes to select all items which were being refreshed on that schedule.
  3. Under Actions, choose Change Schedule and select the schedule you just created. 
  4. Delete the old schedule if possible and desired.

Cause

This behavior is related to a known issue with ID 1110236 which is currently under investigation for correction in a future release.
Did this article resolve the issue?