KNOWLEDGE BASE
Error: "An unexpected error occurred" When Loading Embedded View in SharePoint and Internet Explorer 11
Published: 04 Aug 2017
Last Modified Date: 03 Jan 2018
Issue
When loading an embedded view on SharePoint in Internet Explorer 11, one of the following errors or a similar error might occur:
- Unable to get property 'updatePropertiesShim' of undefined or null reference
- Unable to get property 'TabbedNavigation' of undefined or null reference
- Unable to get property 'FilterPanel' of undefined or null reference
Environment
- Tableau Server 10.0 and later
- Internet Explorer 11
- Microsoft SharePoint
Resolution
Follow one of the steps below:
- Work with your IT team to disable Compatibility Mode for Internet Explorer 11.
- Work with your SharePoint Administrator to set the "X-UA-Compatible" meta tag to IE=11 or IE=Edge instead of a previous version.
Cause
Beginning with Tableau Server 10.0, compatibility with versions of Internet Explorer prior to IE 11 is no longer supported.
