KNOWLEDGE BASE

Error "An error occurred while synchronizing Active Directory group" When Adding Active Directory User


Published: 26 Jul 2017
Last Modified Date: 25 Jun 2018

Issue

When synchronizing Active Directory groups, the following error might occur:

"An error occurred while synchronizing Active Directory group"

As an Administrator, you may also receive this error after attempting to add specific user, or when a blank user list or group list in the web UI.

Environment

Tableau Server 10.1 and later versions

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1. For more information, see Upgrading Tableau Server in Tableau Help. 

Cause

This behavior is related to a known issue (ID: 654660) which has been fixed in a recent release of Tableau Server. 
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