KNOWLEDGE BASE

Error "An error occurred communicating with the server (500)." When Interacting with Embedded View Accessed using Trusted Authentication


Published: 02 May 2018
Last Modified Date: 08 Sep 2018

Issue

After initial load, any interactions with an embedded view accessed using trusted authentication might result in the following repeated error:

An error occurred communicating with the server (500).

Environment

  • Tableau Server 2018.1.1
  • Embedded Views
  • Trusted Tickets

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1.2. For more information, see Upgrading Tableau Server in Tableau Help. 

Cause

This behavior is related to a known issue (ID: 774348) which has been fixed in a recent release of Tableau Server. 
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