KNOWLEDGE BASE

Error "The activation key has been updated with higher maintenance" During Offline Activation


Published: 01 Apr 2016
Last Modified Date: 04 Dec 2018

Issue

When uploading an offline.tlq file to Tableau Activation page, the following error might occur: 
The activation key has been updated with higher maintenance. Please create a new offline activation file from your Tableau product using the following key: <product key>. Then return to this page (www.tableau.com/activation) to upload the new file.

Environment

  • Tableau Server
  • Tableau Desktop

Resolution

  1. Use the key provided in the above message to create a new offline.tlq file on the computer on which Tableau Desktop is to be activated.
  2. From a computer that has internet access, upload the new file to the Tableau Activation page.
  3. Save the activation.tlf file from the Activation page, and then copy it to the computer where you installed Tableau Desktop.
  4. On the offline computer, double-click the activation.tlf file to complete the offline activation.
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