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Error "Activation has expired." upon activating a new account on Tableau Online


Published: 27 Jul 2021
Last Modified Date: 29 Jul 2021

Issue

When adding a user to Tableau Online, clicking "Join Now" button shows the error:

The activation has expired. Fear now! We've emailed you a new activation link.

User-added image

 

Environment

  • Tableau Online

Resolution

Check the new invitation email sent and try the activation from the new link/email.

    Cause

    48 hour expiration time for the invitation is by design. 

    Additional Information

    When you add a user to Tableau Online site,
    an email title [You've Been Invited to Tableau Online] will be sent to the user.

    • if the user already have a Tableau ID account, [Sign In] button is displayed in the email. Clicking the button will open Tableau Online login page.
    • if the user doesn't have a Tableau ID account, [Join Now] button is displayed in the email. Clicking the button will open a registration page for creating a Tableau ID account.
    • [Join Now] button/link has a 48 hours expiration time.User-added image

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