KNOWLEDGE BASE

Error "Activation Failed" or "This Product Key Doesn't Apply" Activating Tableau Prep Using Key that Starts with TD


Published: 24 Apr 2018
Last Modified Date: 09 Dec 2018

Issue

When you try to activate Tableau Prep using a key that starts with TD-, one of the following errors occurs: 
  • Activation failed
  • This product key doesn't apply to Tableau Prep. Enter a different product key or contact your Customer Account representative.

Environment

Tableau Prep 2018.1.1

Cause

Tableau Desktop specific keys, starting with TD-, cannot be used to activate Tableau Prep. 
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