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Error A19C3D8C "Error getting archive file info. File name length is 269, which is greater than the 260 character limit" Opening Packaged Workbook


Published: 23 Oct 2020
Last Modified Date: 22 Jul 2021

Issue

When opening a packaged workbook, the following error occurs:

Error Code: A19C3D8C
Error getting archive file info. File name length is 269, which is greater than the 260 character limit.
 

Environment

  • Tableau Desktop
  • Windows 10

Resolution

  1. Unzip the packaged workbook.
  2. Open the unzipped .twb file in Tableau Desktop.
  3. Select Edit data connection and connect to the correct data source.
  4. Save the file as a twbx.
  5. Open the saved twbx file to confirm it can be opened without issue.
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