KNOWLEDGE BASE

Error 63CFBA9A "[SQLSTATE:42710] database alias name 'dbXXXX' already in use" Appears Frequently in a Workbook on Tableau Server


Published: 16 Nov 2023
Last Modified Date: 16 Nov 2023

Issue

When opening a workbook, or interacting with filters on the dashboard, the below error will frequently appear:

Error Code: 63CFBA9A

[SQLSTATE:42710] database alias name 'dbxxxx' already in use

 

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Environment

  • Tableau Server 2023.1 and newer
  • Windows Server 2019

Resolution

  • Upgrade Tableau Server when an update is available.
  • Use an extract rather than a live data source. 

Cause

The Tableau Development team is working on a solution and the progress can be tracked under Known Issue W-13598143.
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