Error "ERROR 6: SSL handshake failed" Signing In with SAML

Published: 25 Aug 2016
Last Modified Date: 26 Aug 2019


When signing into Tableau Server via SAML from Tableau Desktop, the following error might occur: 

ERROR 6: SSL handshake failed


  • Tableau Server
  • Tableau Desktop
  • SAML


Using a browser on the computer on which Tableau Desktop is installed, log in to Tableau Server.  If this succeeds, log in from Tableau Desktop using the same URL that was used to log in from the browser.


SAML is generally configured to use a single URL for the service provider.  If a different address is used, the sign in will likely fail.  This error message indicates that the address specified in the address bar for Tableau Desktop does not match the URL that the SSL or SAML certificates were created for. 
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