Error "(110) Unable to connect to the MySQL server" When Refreshing Extract

Issue

When refreshing a data source (extract) that connects to a MySQL database server hosted by Digital Ocean, the following error occurs:

[MySQL][ODBC 8.0(w) Driver]Can't connect to MySQL server on '<server name>.b.db.ondigitalocean.com:25060' (110)

Environment

Tableau Cloud
MySQL

Resolution

Add the IP address range that Tableau Cloud uses as a trusted inbound source for the MySQL database. Refer to Authorize Access to Cloud Data Published to Tableau Cloud for
the IP address ranges Tableau Cloud uses, depending on your site location.

For instructions on how to add an IP address range as a trusted inbound source for the MySQL database, see Add a Trusted Source using the Control Panel.
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