Error "(110) Unable to connect to the MySQL server" When Refreshing Extract

Published: 19 Apr 2023
Last Modified Date: 20 Apr 2023


When refreshing a data source (extract) that connects to a MySQL database server hosted by Digital Ocean, the following error occurs:

[MySQL][ODBC 8.0(w) Driver]Can't connect to MySQL server on '<server name>' (110)


  • Tableau Cloud
  • MySQL


Add the IP address range that Tableau Cloud uses as a trusted inbound source for the MySQL database. Refer to Authorize Access to Cloud Data Published to Tableau Cloud for 
the IP address ranges Tableau Cloud uses, depending on your site location.

For instructions on how to add an IP address range as a trusted inbound source for the MySQL database, see Add a Trusted Source using the Control Panel.
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The firewall settings for the database do not allow incoming connection requests from Tableau Cloud.
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