KNOWLEDGE BASE

Error "0x80070109" When Installing Tableau Desktop

Published: 27 Sep 2018
Last Modified Date: 20 Aug 2021

Issue

A Tableau Desktop installation may fail with the following entries in the installation log:

Error 0x80070109: Process returned error: 0x109
Error 0x80070109: Failed to execute EXE package.
Error 0x80070109: Failed to configure per-machine EXE package.
Applied execute package: VC2013Redist, result: 0x80070109, restart: None
Error 0x80070109: Failed to execute EXE package.
Removing cached package: VC2013Redist
 

Environment

  • Tableau Desktop 
  • Windows 7

Resolution

Option 1

Run Tableau Installer with Admin rights:
  1. Right click on Tableau Desktop .exe file
  2. Select Run as Administrator
  3. Follow the prompts to finish the installation

Option 2

Work with your IT team to ensure that the Microsoft Certificate Authority 2011 certificate is in your computer's Trusted Root Certification Authorities store. For example:
  1. Download the Microsoft Certificate Authority 2011 certificate by going to http://go.microsoft.com/fwlink/?linkid=747875&clcid=0x409
  2. Double-click the downloaded certificate file.
  3. When the certificate window opens, choose Install Certificate…. The Certificate Import wizard appears.
  4. In the wizard, choose Next. Then, when you are prompted for the Certificate Store, choose Place all certificates in the following store. Select the Trusted Root Certification Authorities store.
  5. Complete the remaining steps of the wizard and click Finish.
  6. Run the Tableau Desktop installer.

Option 3

Install both Microsoft VC 2013 and 2015 Redistributable independently.
  1. Download both VC 2013 and 2015 Redistributable from Microsoft, ensuring the correct bit version (32 or 64) to match Tableau Desktop bit version:
  2. Install VC 2013 and 2015 Redistributable before running the Tableau Desktop installer.


 

Cause

Tableau Desktop requires successful installation of Microsoft VC 2013 and 2015 Redistributable in order to complete installation of Tableau.

This issue may be caused by your computer not having the most up-to-date Microsoft certificates from the Trusted Root Program. For more information, see Known issue for security update 3136000 for the .NET Framework 4.6.1/4.6 and security update 3135996 for the .NET Framework 4.5.2 in Windows Vista SP2, Windows Server 2008 SP2, Windows 7 SP1, and Windows Server 2008 R2 SP1.

Additional Information

To view the installation log, click the link in the 'Setup failed' dialog. Alternatively, carry out the following steps:
  1. Press the Windows Button + R to open the "Run" dialog box.
  2. Enter this text: %temp%
  3. Click "OK." This will open your temp folder.
  4. Look for .log files with names starting with 'Tableau'.
Did this article resolve the issue?    
PRINT THIS PAGE
Trending Articles
Attachments


All Support

SUPPORT BY PRODUCT
TOOLS & DOWNLOADS
INFORMATION
ASSISTANCE