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"Entitlement line item [product key] has expired" Error When Activating Tableau Desktop or Tableau Server


Published: 06 Oct 2017
Last Modified Date: 22 Jan 2020

Issue

When trying to activate Tableau Desktop or Tableau Server, the following error may occur: 

"Entitlement line item [Product key] has expired."

Environment

  • Tableau Desktop
  • Tableau Server

Resolution

The term key, which contains an expiration date, has been replaced in the Tableau Customer Portal, the user must log in to the Tableau Customer Portal to obtain the new key. If the user has no Customer Portal access, reach out to a Tableau Customer Portal Administrator for your company to obtain access and receive an updated product key.

Cause

The product key has expired, but a new subscription was purchased and the key associated with this new subscription is available in the Tableau Customer Portal.

Additional Information

If you do not have access to the Tableau Customer Portal, you must contact your Portal Administrator to obtain the updated key.  For more information, see Managing Tableau Product Keys.  
    
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