KNOWLEDGE BASE

Enabling Connection Pooling Service causes Tableau Server 2023.1 to become degraded


Published: 07 Jul 2023
Last Modified Date: 01 Sep 2023

Issue

After enabling Connection Pooling Service, Tableau Server 2023.1.x goes into degraded state and will not start.

Environment

  • Tableau Server 2023.1.x
  • Windows
  • Linux

Resolution

Workaround

If Tableau Server is in a 'degraded' state because Connection Pooling was enabled, disable Connection Pooling Service under the Performance tab in the TSM UI.

  1. Select the radio button next to "Enabled : Disables Connection Pooling Service on all nodes."
  2. Select "Save Pending Changes".
  3. Select "Pending Changes" button in the upper right of the screen and then select "Apply Changes and Restart".

Cause

This ia a known Issue under investigation: W-13684254
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