KNOWLEDGE BASE

Embedded Tableau Server Views using LWC in Salesforce Mobile App (iOS) Go To Blank Screen


Published: 04 Oct 2023
Last Modified Date: 04 Oct 2023

Issue

Embedded Tableau Server views using LWC (Lightning Web Component) in the Salesforce Mobile App (iOS) can not be loaded and a blank screen is displayed
Embedded view is displayed properly from a web browser without any problems.
 

Environment

  • Tableau Server 2023.1
  • Tableau Viz Lightning Web Component Tableau 1.3
  • Salesforce Mobile App
  • iOS

Resolution

For Tableau Server version 2023.1.4 or earlier
Upgrade to Tableau Server to 2023.1.5 and later (see Tableau Server Releases)

For Tableau Server version 2023.1.5 or later
Confirm that Cross-Website Tracking is enabled for the Salesforce Mobile APP.
For details, see Enable Cross-Website Tracking (iOS).
 

Cause

For Tableau Server version 2023.1.4 or earlier, this issue is related to a Known Issue - W-13671399 which is fixed in Tableau Server 2023.1.5 and later. 
For Tableau Server version 2023.1.5 or later, this issue is caused by a lack of configuration of the Salesforce Mobile APP.
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