KNOWLEDGE BASE

Embedded Data Source in Workbook Failed Refresh with "The process cannot access the file because it is being used by another process"


Published: 16 Aug 2022
Last Modified Date: 16 Aug 2022

Issue

Unable to refresh some workbooks with embedded data source extracts on Tableau Server with the error:

"The process cannot access the file because it is being used by another process."

Environment

  • Tableau Server
    • 2021.2.2  
  • Windows

Resolution

Option 1:

Upgrade to version 2021.2.3, 2021.3.3 or 2021.4 or newer of Tableau Server.

Option 2:

Confirm that Tableau directories have been excluded from scanning by third-party software such as antivirus. Interference from third-party software can result in similar error messages.

Option 3:

  1. Recreate/duplicate the data sources in the same workbook.
  2. Replace all data sources with the newly created ones.


 

Cause

 This behavior has been identified in a Known Issue, ID which has been corrected in version 2021.4.
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