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Embed Image Shows "Problem Creating image" Error After Login to Different Site


Published: 08 Dec 2022
Last Modified Date: 11 Apr 2023

Issue

  • There are two sites on Tableau Server, Site A and Site B.  Guest access is available and Guest user could access a view in site B.
  • The view in site B is embedded into a web page with iFrame parameter, format=png.
  • Use Chrome or Edge to log in to site A and open the web page in a new tab, embed view(png) shows the following error:
Problem creating image.

User-added image
 

Environment

  • Tableau Server 2021.2 and later

Resolution

Option 1

Upgrade to latest maintenance version and set cross_site_guest_access_for_authenticated_users flag to true:
tsm configuration set -k vizqlserver.cross_site_guest_access_for_authenticated_users -v true --force-keys
tsm pending-changes apply

Option 2

  1. Sign in to the site where the embedded view belongs to, or sign out of the Tableau account.
  2. Refresh the web page of the embedded view.

Cause

This issue has been resolved with Tableau Server Release Note ID 1413011 in version 2021.2.16, 2021.3.21, 2021.4.16, 2022.1.12, and 2022.3.4 or newer versions.
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