KNOWLEDGE BASE

Error "Download and install the drivers and then connect" And Sign In Button is Greyed-out When Connecting to a Data Source


Published: 26 Mar 2019
Last Modified Date: 18 Apr 2019

Issue

Unable to connect to a data source because the Sign In button is greyed out. Additionally, the following message might also be displayed in the connection window: 

"Download and install the drivers and then connect"

Environment

Tableau Desktop

Resolution

Please visit our Driver Download page to find the driver for your database so that you can connect Tableau to your data.

Cause

The drivers required to connect to the data source are not installed.
Did this article resolve the issue?