KNOWLEDGE BASE

Data Sources Missing from Tableau Bridge and "_1" Appended to the Computer Name


Published: 23 Apr 2019
Last Modified Date: 24 Apr 2019

Issue

When accessing Tableau Bridge, all data sources are missing and "_1" is appended to the computer name. 

Environment

  • Tableau Online
  • Tableau Bridge 

Resolution

To resolve the issue, unlink Tableau Bridge, clear Connected Clients, saved Sign-Ins, and relink the client. 

Note: The below steps will clear all saved logins for Tableau Bridge and Tableau Desktop, and remove all data sources from Tableau Bridge. After the steps have been completed, users will be prompted to reenter their credentials when opening Tableau Desktop and Tableau Bridge the first time, and all data sources will need to be re-added to Tableau Bridge.

  1. Unlink Tableau Bridge:

    1. Locate Tableau Bridge in the system tray, (or open it through Tableau Desktop if using Bridge client  version 2018.1 or earlier).
    2. If Tableau Bridge is in Service mode, change Bridge to Application mode.
    3. Right click the Tableau Bridge icon in the system tray.
    4. Choose Unlink.
    5. Right click the Tableau Bridge icon in the system tray again.
    6. Choose Exit to completely close Tableau Bridge.
  2. Clear connected clients on Tableau Online:

    1. Log into Tableau Online through a web browser.
    2. Click on your username in the top right hand corner and choose My Account Settings.  
    3. Scroll down to Connected Clients.
    4. Delete all connections for that computer name.
  3. Clear Tableau Desktop logins:

    1. Open Tableau Desktop.
    2. Navigate to Help > Settings and Performance.
    3. Click Clear Saved Sign ins, then click OK.

      The above steps clear all connections, usernames, and passwords in Tableau Bridge and Tableau Desktop.

  4. Open Tableau Desktop and launch Tableau Bridge and add the data sources back into Bridge

    1. Log into Tableau Online via a web browser. 
    2. Click Data Sources
    3. Click the name of a data source to be refreshed using Tableau Bridge
    4. Click Refresh Schedules.
    5. Change Refresh this extract on from Tableau Online to the name of the computer running Tableau Bridge. 
    6. Repeat the above steps for all data sources you would like to refresh in Tableau Bridge. 

Cause

Either multiple users opened Tableau Bridge on the same computer using different accounts, or multiple users logged into Tableau Desktop on the computer running Tableau Bridge.
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