KNOWLEDGE BASE

Data Filter Slider On A Touchscreen May Not Respond


Published: 09 Jun 2021
Last Modified Date: 18 Jun 2021

Issue

Filter slider does not respond in touch screen interface on Chromium Edge, Chrome, and Firefox.

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Environment

  • Tableau Server
  • Tableau Online
  • Tableau Public
  • Touchscreen
  • New Microsoft Edge (Chromium-based Edge), Chrome, and Firefox

Resolution

Workaround 1:
Use the touch-optimized view mode for the date filter slider. Add "?:mobile=yes" to the end of the URL as shown in the following example, and access it again.
https://<hostname>/#/views/Superstore/Overview?:mobile=yes

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Workaround 2:
Use the Microsoft Edge legacy desktop application or Internet Explorer instead.

Cause

This behavior seems related to a browser upgrade and is being investigated by the Tableau team.
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