KNOWLEDGE BASE

Data Extract Created Using Virtual Connection Fails To Refresh Online with " An error occurred when refreshing extracts for the workbook '<>'. Tableau doesn't support extract refreshes for one or more data sources in your workbook."


Published: 21 Apr 2022
Last Modified Date: 11 May 2022

Issue

Data Extract created based upon virtual connection fails attempting to refresh with the error below:

" An error occurred when refreshing extracts for the workbook '<>'. Tableau doesn't support extract refreshes for one or more data sources in your workbook."

Environment

  • Tableau Online 
  • Tableau Server
  • Virtual Connection

Resolution

To use extracts, create Virtual Connection with "Extract" only mode.

Cause

The UI allows the creation of extract but this is currently limited by design and downstream extracts are not supported for Virtual Connection. The issue is being addressed by Tableau development team.
 
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