KNOWLEDGE BASE

black "squares" boxes appears


Published: 03 Jun 2013
Last Modified Date: 29 Jul 2018

Issue

When viewing a worksheet, the square mark turns black.

Environment

  • Tableau Desktop 
  • Tableau Reader*
  • Windows
  • Mac OS

Resolution

Disable accelerated graphics:

  1. In Tableau Desktop or Tableau Reader, select Help > Settings and Performance
  2. If the option ‘Enable Accelerated Graphics’ is checked, click on it to disable it.
  3. Close and re-open Tableau Desktop or Tableau Reader, and view the dashboard to see if the issue has been resolved.

 

Additional Information

*If you are using Tableau Reader, please ensure to use the most recent version of the product.
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