Custom shapes do not appear in Tableau Desktop

Issue

After adding shapes to the My Tableau Repository folder, and clicking Reload Shapes in the Edit Shape dialog, the custom shapes still do not appear

Environment

Tableau Desktop

Resolution

Verify that the shapes were added to the active My Tableau Repository folder.
Navigate to File > Repository Location... to find where the active My Tableau Repository folder is located.

Cause

When Tableau Desktop is installed, it will automatically create the My Tableau Repository folder in C:\Users\{user name}\Documents. If the repository location is changed, the old My Tableau Repository folder will not be deleted.