KNOWLEDGE BASE

Custom Number Format Is Ignored on Axes in Workbooks in Tableau Server 2021.1, 2021.2, and Tableau Online


Published: 06 Apr 2021
Last Modified Date: 04 Aug 2021

Issue

When publishing a workbook to Tableau Online and impacted Tableau Server versions, or after upgrading to an impacted Tableau Server version, the custom format on a major axis does not work as expected.
User-added image
User-added image
User-added image

Environment

  • Tableau Online
  • Tableau Server 2021.1 - 2021.1.4
  • Tableau Server 2021.2 - 2021.2.1

Resolution

Workaround :

Use server rendering. Add ?:render=false at the end of the view's URL.

See details in Testing with the URL Parameter

Client-side rendering can be fully disabled across the environment by following the instructions here, but please note that moving rendering to Tableau Server will increase resource consumption and can cause strain to the environment. Please proceed with caution.

Cause

This is a known issue that is being addressed by Tableau development team. 
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