KNOWLEDGE BASE

Convert the Tableau Content Migration Tool From Using an Interworks License Key to a Server Management Add-On Key


Published: 20 Dec 2019
Last Modified Date: 20 Dec 2019

Issue

Customers who chose to activate the Tableau Content Migration Tool using a legacy Interworks license key and have now purchased a Server Management Add-On key can switch their product licensing using the process described below.

Environment

Tableau Content Migration Tool

Resolution

Follow these steps:
  1. Remove the legacy Interworks license key
    1. Navigate to Help -> Settings -> Legacy License Key in the application.
    2. Select Offline Activation.
    3. Select Show License Key if it is not already showing.
    4. Remove the string in the window.
    5. Select Ok.
  2. Activate the Server Management Add-On Key. For more information, see “Activating the Server Management Add-on license”.

Cause

Legacy Interworks Content Migration license keys are not supported in Tableau 2019.4.1 and later or 2020.1 and later. The legacy key must be removed before a Server Management Add-on key can be installed.
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