KNOWLEDGE BASE

Connecting to MongoDB Causes Desktop to Stop Working


Published: 21 Jul 2022
Last Modified Date: 21 Jul 2022

Issue

When connecting to MongoDB, Tableau Desktop is unresponsive and stops working.

Environment

  • Tableau Desktop
  • MongoDB on Linux

Cause

MongoDB Connector for BI is not correctly installed and configured.

The mongosqld service is the BI Connector program which connects the MongoDB instance to your BI tool. In regard to Tableau, Tableau Desktop needs to connect to the BI Connector program to access the MongoDB instance.
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