Connected Apps Authentication Intermittently Fails with Error "10084" When Accessing Embedded View

Issue

When accessing an embedded view that uses Connected Apps and a JWT token to authenticate, you receive the error code 10084 intermittently.

Environment

Tableau Cloud
Connected Apps
JWT Tokens

Resolution

Decode generated JWT Token and check the value of "exp". If the timestamp is earlier than the generation of the JWT token, update your JWT generation code to ensure that the timestamp in the 'exp' claim is always after the time when the token is generated.

Cause

JWT token is invalid possibly because the JWT generation code using expired time in "exp". For more information, please see Configure Connected Apps with Direct Trust.

Additional Information

Configure the JWT
Troubleshoot Connected Apps
Error "10084" When Accessing Embedded Dashboard Which Uses Connected Apps and a Generated JWT Token

The value of "exp" can be an UTC UNIX timestamp.

Use capture tools (Developer Tool of Chrome, Fiddler,...etc.) to get the HTTP response which contains JWT token from the web server to find out the time when the token is sent out (the generation time) and compare it with the time set in 'exp' in JWT token.