Connected Apps Authentication Fails in Safari on iOS

Issue

When using the Safari or Chrome browser on iOS to access an embedded Tableau view that uses connected apps for authentication, the user is prompted to sign in. Additionally, the connected apps authentication works when the embedded view is accessed in a desktop browser.

Environment

Tableau Cloud
Tableau Server
Safari or Chrome browser on iOS

Resolution

Configure the Safari browser to allow third-party cookies, and then use Safari to access the embedded view.

For instructions on how to enable third-party cookies in Safari on iOS, see this third-party page.

Cause

Third-party cookies have been disabled on the iOS device. As noted in Configure Connected Apps with Direct Trust, for users to successfully authenticate when they access embedded content, browsers must be configured to allow third-party cookies.