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"Client unable to establish connection. Unrecognized response when getting SharePoint online security cookies, please check your credentials." when attempt to connect Tableau Desktop to the SharePointLists


Published: 02 Jul 2020
Last Modified Date: 12 Jul 2021

Issue

When connecting to the SharePoint Lists using the username and password the following error may occur:
"Client unable to establish connection. Unrecognized response when getting SharePoint online security cookies, please check your credentials." 

Environment

  • Tableau Desktop 
  • Tableau Server
  • Windows 10
  • SharePoint Lists

Resolution

This error is a Microsoft error and if you are using SSO for Office 365 you will have to add the SSO connection to your trusted sites under your internet settings:

Internet Settings:  Trusted Sites:  ADD  Sharepoint.<Company Name>.com and this will fix the issue.

Cause

SSO for Office 365 with Sharepoint is not connected correctly.
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