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Cannot view thumbnails when exporting PDF from trusted ticket view


Published: 17 Dec 2015
Last Modified Date: 13 Dec 2021

Issue

When exporting PDFs through GUI, thumbnail does not display and '401' error is evident in browser console.

Environment

  • Tableau Server
  • Trusted Authentication

Resolution

  • Thumbnail information can be obtained by configuring "wgserver.unrestricted_ticket" to "true".
tsm configuration set -k wgserver.unrestricted_ticket -v true
tsm pending-changes apply

Cause

This behavior is by design when using trusted authentication and "wgserver.unrestricted_ticket" is configured as "false".
 
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