Cannot Login after Attempting to Configure Tableau Cloud Site SAML or Google Authentication

Published: 17 Jul 2015
Last Modified Date: 08 Jul 2022


After attempting to configure SAML or Google authentication for your Tableau Cloud site, users are unable to login.


  • Tableau Cloud
  • Google OpenID
  • SAML


Contact the Site Administrator that is configured using the default Tableau authentication to login and either revert the authentication for the impacted users, or properly configure SAML or Google authentication. See Set the User Authentication Type and Authentication for more information. 

If there is not another Site Administrator set to the default Tableau authentication, contact Tableau Technical Support for assistance.


Site SAML or Google authentication may have been improperly configured or is encountering an issue.

Additional Information

We recommend that you dedicate a site administrator account that is always configured for TableauID authentication. In the event of an issue with SAML or the IdP, a dedicated TableauID account ensures that you always have access to your site.
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