KNOWLEDGE BASE

Cannot Change the URL of an SSO-enabled Salesforce Data Source


Published: 21 Jun 2018
Last Modified Date: 22 Jun 2018

Issue

When trying to open a workbook created by another user, that uses Okta to authenticate to Salesforce, you may get the following error message:
 
"Invalid SSO Gateway error"

Environment

  • Tableau Desktop
  • Salesforce.com

Resolution

Tableau Desktop has no method to change the URL of a Salesforce connection that is SSO enabled. As a workaround, it is possible to create a new datasource and replace the old one, achieving a similar effect.

Cause

Currently Tableau Desktop has no method to change the URL of a Salesforce connection that is SSO enabled.
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