KNOWLEDGE BASE

BROKEN HOST in Lisencing Information Occurs When Running Tableau On-Premise Products on OpenStack


Published: 11 Oct 2021
Last Modified Date: 12 Oct 2021

Issue

Activation becomes broken intermittently (**BROKEN** HOST Trust Flags in Licensing Information) if Tableau Products activated by a product key is running on an OpenStack Virtual machine.

Environment

  • Tableau Desktop
  • Tableau Server
  • Tableau Prep Builder
  • OpenStack

Resolution

 

 

Cause

Due to an issue on Flexnet, which is used for licensing of Tableau products using a product key, BROKEN HOST may occur in licensing information when a Tableau on-premise product is running on an OpenStack virtual machine.
Did this article resolve the issue?