BROKEN HOST in Licensing Information Occurs When Running Tableau On-Premise Products on OpenStack

Issue

Activation becomes broken intermittently (**BROKEN** HOST Trust Flags in Licensing Information) if Tableau Products activated by a product key is running on an OpenStack Virtual machine.

Environment

Tableau Desktop
Tableau Server
Tableau Prep Builder
OpenStack

Resolution

Option 1: Move to another supported virtual environment listed in Technical Specifications.
Option 2: If you use Tableau Server, activate it using Authorization-To-Run (ATR) Service instead of using a product key.
- Tableau Server on Windows Help: Activate Tableau Server Using the Authorization-To-Run (ATR) Service
- Tableau Server on Linux Help: Activate Tableau Server Using the Authorization-To-Run (ATR) Service
Option 3: If you use Tableau Desktop or Tableau Prep Builder, activate it using Login-based License Management (LBLM) instead of using a product key.
- Tableau Server on Windows Help: Login-based License Management
- Tableau Server on Linux Help: Login-based License Management
- Tableau Online Help: Activate Tableau using Login-based License Management

Cause

Due to an issue on Flexnet, which is used for licensing of Tableau products using a product key, BROKEN HOST may occur in licensing information when a Tableau on-premise product is running on an OpenStack virtual machine.