Last Modified Date: 02 May 2022
Environment
- Tableau Desktop
- Tableau Server
- Tableau Prep Builder
- OpenStack
Resolution
- Option 1: Move to another supported virtual environment listed in Technical Specifications.
- Option 2: If you use Tableau Server, activate it using Authorization-To-Run (ATR) Service instead of using a product key.
- Tableau Server on Windows Help: Activate Tableau Server Using the Authorization-To-Run (ATR) Service
- Tableau Server on Linux Help: Activate Tableau Server Using the Authorization-To-Run (ATR) Service
- Option 3: If you use Tableau Desktop or Tableau Prep Builder, activate it using Login-based License Management (LBLM) instead of using a product key.
- Tableau Server on Windows Help: Login-based License Management
- Tableau Server on Linux Help: Login-based License Management
- Tableau Online Help: Activate Tableau using Login-based License Management
Cause
Due to an issue on Flexnet, which is used for licensing of Tableau products using a product key, BROKEN HOST may occur in licensing information when a Tableau on-premise product is running on an OpenStack virtual machine.Thank you for providing your feedback on the effectiveness of the article.
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