KNOWLEDGE BASE

Bridge Extracts Fail Without Error Message, Or Consistently Hang and Do Not Complete the Refresh Successfully


Published: 24 Jun 2022
Last Modified Date: 27 Jun 2022

Issue

Tableau Bridge client will fail to refresh extracts with no error message being emailed. or get stuck on hanging extracts. 

Environment

  • Tableau Bridge
  • Expired Refresh Token

Resolution

To resolve this issue, unlink and relink your Bridge client with the Tableau Cloud site. This can be done through the following steps:
1. Select the gear icon on the Tableau Bridge client.
2. Select Unlink, and then select Ok.
3. Reopen the Bridge client and re-authenticate to your Tableau Cloud site.

Important note: If you have any Bridge Legacy Schedules, unlinking your client will require you to re-create the schedules to re-assign them back to the client.

Cause

The refresh token on the Bridge client has expired and needs to be renewed.
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