KNOWLEDGE BASE

Blank Page is Shown when Trying to Show or Change Frequency of Active Directory Synchronization on the Server Settings Page


Published: 07 Feb 2022
Last Modified Date: 02 Nov 2022

Issue

When the end time for Frequency of Active Directory Synchronization on the Server Settings Page is set to 23:30 or 23:45 and saved, clicking on the assigned value to expand it (for instance in order to modify it) shows blank page.

1. Set the value and save it:
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2. Click to expand it
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3. Blank page is shown:
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Environment

  • Tableau Server 2021.3.3

Resolution

Option 1

Upgrade to Tableau Server to 2021.4.5, 2021.3.9 or later.

Option 2

As a workaround, select an hourly integer for the "To" column when adjusting the synchronization frequency.  (eg. 22:00, 23:00)

 

Cause

This is a known issue that is fixed in more recent versions of Tableau Server.
 
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