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Blank Map in Tableau Desktop


Published: 13 Aug 2019
Last Modified Date: 14 Aug 2019

Issue

Maps are not visible (the view is blank after using the longitute and latitute fields) in Tableau Desktop 2019.2.2.

Environment

  • Tableau Desktop 2019.2.2
  • Windows Server 2008

Resolution

Disable Hardware Acceleration in the Tableau Desktop:
  1. Ensure that all instances of Tableau Desktop are closed.
  2. Open Tableau Desktop 2019.2.2 (or later version) by clicking on the Tableau Desktop icon, not by opening a workbook file.
  3. Once Tableau Desktop has launched, navigate to Help > Settings and Performance.
  4. Uncheck Enable Accelerated Graphics. Note: this option will not be available if a workbook file was opened.
  5. Close Tableau Desktop.
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