Last Modified Date: 01 Jun 2020
- Tableau Server
- Tableau Online
Option 1Rename and refresh the data source, then save and republish the workbook.
- Select the data source from the Data menu and select Rename.
- In the Rename Connection dialog box, type a new name, and click OK.
- Refresh the data source.
- Save the changes of the workbook.
- Then, select Server > Publish Workbook to republish the workbook to Tableau Server.
- Open the workbook in Tableau Desktop.
- Verify if there are alternate layouts (Tablet, Phone, or Desktop) in addition to your Default layout.
- Click through all the layouts to find if there is a layout that differentiates from the default layout.
- Either remove or update the layout (either Tablet, Phone, or Desktop) that is different from the default view, so that it matches the default view.
- Re-publish the workbook over the affected workbook in order to update it and correct the issue.
As described in the below picture, the "Desktop" layout is different than the "Default" layout, and contains no content. Therefore, when it is published to Tableau Server or Tableau Online, and viewed on a Desktop machine, the view will appear blank. The Tableau Desktop view with content accidentally removed or different:
After clicking the Default view option, you will see the default view or dashboard in Tableau Desktop normally:
After the workbook is published to Tableau Server or Online, the Desktop view is the view that Tableau Serve or Tableau Online defaults to, and appears blank as a result. If the content is different in that view, it appears different or is missing content such as filters or data in Tableau Server or Tableau Online depending on which device is used to view it.
Cause(Option 1) This issue occurs when:
- A new field is added to the underlying data source, and then used in a view inside a dashboard.
- A field that is used in a view inside the dashboard is deleted or renamed in the underlying data source.
(Option 2) Alternate layouts can be added by mistake, or vary from the "Default" layout in Tableau Desktop. If this is the case, and you view the published workbook on that device specific to that layout, the workbook will appear different from the way it looked in Tableau Desktop when viewed in Tableau Server or Tableau Online. This only occurs if the actual content is different in that layout when compared to the default views layout of content (For example, blank or missing some views).
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