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Backup Generation Failed with "java.nio.file.AccessDeniedException: X:\XX\XXtabsvc\tabadmincontroller\0\backup_staging\manifest.yml"


Published: 08 Jan 2024
Last Modified Date: 10 Jan 2024

Issue

When generating logs and a backup, the following error occurs during the process:
 

Backing up configuration failed. 64% - Stopping the Active Repository if necessary. 71% - Waiting for the Active Repository to stop if necessary. 78% - Uninstalling backup services. An error occurred on the server generating the backup. This job failed due to unexpected error: 'AccessDeniedException' java.nio.file.AccessDeniedException: C:\Tableau Server\data\tabsvc\tabadmincontroller\0\backup_staging\manifest.yml
See 'C:\Tableau Server\data\tabsvc\logs\tabadmincontroller\tabadmincontroller_*.log' on Tableau Server nodes running the Administration Controller process for server log information.

Environment

  • Tableau Server 2023.1
  • Windows Server 2019

Resolution

  • Exclude the required Tableau Server folders from the Anti-virus software.
  • Give the necessary permissions for the Run As service accounts, Network Service, and Local Service.

Please note that the permissions need to be verified on every node in the cluster.

Cause

The backup job error is due to antivirus blocking the Tableau process or insufficient permissions for Run As service account, Network Service, and Local Service. 
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