KNOWLEDGE BASE

Backgrounders Showing as Busy in TS Web UI Status page


Published: 19 Aug 2019
Last Modified Date: 20 Aug 2019

Issue

Backgrounders constantly showing busy in the TSM Web user interface status page. Additionally, you may notice that many jobs including "cleanup crashed backgrounder jobs" are stuck in pending status. 

Environment

Tableau Server 2019.1.1

Resolution

As a Tableau Server Administrator, remove encrypted SMTP settings and restart Tableau Server. After all the pending jobs were completed the backgrounders returned to being active.  

Cause

Encrypted SMTP connections are not supported. 
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